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Frequently asked questions

What are the advantages of buying and shipping Chinese products direct from China?

"Customer testimonials"

I want to send the goods to someone as gifts?

Do you do custom design?

I can't find what I'm looking for, can you help?

What about the shipping costs and methods?

How can I track my order?

What about the import duties and taxes?

What's your guarantee and return policy?

What payment methods do you accept?

What is your privacy police?

Can I link to your site?



What are the advantages of buying and shipping Chinese products direct from China?

While you might find it convenient and possible to make good saving by buying your Yixing teapots, Chinese vases, cloisonnes etc. online in your own country, ití»s however unknown to most people that ití»s also very convenient and safe to buy original Chinese products from a company like us and have them delivered right to your doorstep direct from China in roughly the same time frame.

Most importantly you get the advantage of being able to choose from a large collection of quality and higher-end products and paying considerably less for your purchase (even after taking the shipping cost into account). Take a look at our guarantee, our customer testimonials and the discount that we currently offer and discover for yourself the benefits of buying from us.


I want to send the goods to someone as gifts?

We can gift wrap your goods and attach a card with your own message on it. This service is free of charge and please include your message in the Ordering Instruction box in the shopping cart.


Do you do custom design?

Most products on our site can be customized to your own specific requirement and in most cases with no extra costs. Please contact us if you want to add your own design to any of our products.


I can't find what I'm looking for, can you help?

We're constantly adding new collections and items to our site with the aim to provide our customers the best and most reliable place to source Chinese products. If you have requirements for specific products then please let us know and we'll try to locate these products for you.


What about the shipping costs and methods?

Shipping costs incurred on orders are to be charged as a separate item on the order. For more information on shipping cost and delivery time click here.


How can I track my order?

If your have chosen to use Worldwide Express to deliver your order, you will receive an Air Waybill number (tracking number) in the email we sent to you when your order is dispatched. This number allows you to track your order via the courier's web site. ( TNT, UPS, DHL, EMS )

For your convenient, you can enter your UPS or DHL tracking number below to track your order.

UPS Tracking:
DHL Tracking:


What about the import duties and taxes?

Import duties and/or taxes may be imposed by your government on shipments from outside your country and these charges are payable to your government.


What's your guarantee and return policy?

Whether or not you are new to buying goods over the internet from outside your own country you can be assured that we value our customers highly and your purchase is covered by our 100% no-quibble guarantee.

We guarantee your total satisfaction with every item you buy from us - if for any reasons you are not happy with the items you purchased just simply return it to us in its original condition and packaging within 7 days of receipt and we will refund you or give you exchange (shipping cost is not refundable).

If your order gone missing or get damaged during transportation please let us know at once so that we can deal with the matter and send out replacements at no extra costs to you.

Read our customer testimonials here.


What payment methods do you accept?

PayPal, Visa, MasterCard, American Express Our site uses PayPal for online payment processing and we currently accept the above cards and cards issued by your bank carrying one or more of these logos.

You do NOT need to be a PayPal member to make payment to us, just follow the on-screen instructions.

In some cases we may require payments to be made to us through bank transfers or Western Union.



What is your privacy police?

All information gathered through this site is kept strictly confidential and will not be distributed to any company or individual. The information gathered on this site will only be used for communication purposes.

We may contact you from time to time regarding your order status or about products or special offers that we think you may be interested in. If you do not wish to receive these notifications, we will honor your request not to send them to you.


Can I link to your site?

Yes, you are very much welcome to link to us from your site. Please drop us an email and let us know so that we may also put a link back to your site. Click here for more details.



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