comScore: Mobile travel booking user behavior in February 2012

comScore: Mobile travel booking user behavior in February 2012

According to a report released by comScore, smartphones are becoming travel assistants in the pockets of more and more Americans.

In the first three months ending in February 2012, 51% of smartphone users accessed airline or hotel content on their phones, and 4/5 of mobile travel booking users accessed both airline and hotel content. When planning a trip and on the way, the most commonly used flight-related functions and applications are shown in the following figure:

Top Mobile Air Activities while Planning a Trip or Traveling During Previous Three Months
February 2012
Total US Smartphone Subscribers Ages 18+
Source: Custom Mobile Travel Advisor Survey
% of Smartphone Owners
Check airfare prices 26%
Looked up a phone number (ie airline) 25%
Looked at flight schedules 25%
Checked a flight status (arrival/delays) 25%
Look up airport information twenty four%
Check in for a flight twenty one%
Received price alerts for flights 19%
Booked a flight 18%
Received SMS alerts for a flight status 17%
Tracked the status of a checked bag 13%
Cancelled a flight 10%

The following figure shows the mobile phone activities related to hotels:

Top Mobile Hotel Activities while Planning a Trip or Traveling During Previous Three Months
February 2012
Total US Smartphone Subscribers Ages 18+
Source: Custom Mobile Travel Advisor Survey
% of Smartphone Owners
Looked up hotel address/directions 29%
Looked up/ researched attractions/ things to do at my destination/near my hotel twenty three%
Looked up/researched places to eat at my destination/near my hotel twenty two%
Read a hotel review twenty two%
Compare prices & check availabilityCompared hotel prices & availability twenty one%
Booked a hotel room 18%
Received price alerts for hotels 18%
Looked up/researched ground transportation at my destination/near my hotel 17%
Cancelled a hotel reservation 10%

Male and younger users are more likely to consume travel booking content

The following figure shows the characteristics of smartphone travel booking users:

Demographic Profile of Smartphone Travel User
February 2012
Total US Smartphone Subscribers Ages 18+
Source: Custom Mobile Travel Advisor Survey
% of Mobile Travel Smartphone Audience % of Total Smartphone Audience
Gender:
Male 62% 52%
Female 38% 48%
Age:
18-24 twenty one% 17%
25-34 33% 25%
35-44 twenty four% twenty one%
45-54 11% 16%
55-64 8% 9%
65+ 4% 6%
Household Income:
<$25k 7% 11%
$25k to <$50k twenty three% 20%
$50k to <$75k twenty two% 19%
$75k to <$100k twenty three% 16%
$100k+ 26% 34%

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